Shipping Policy

Effective date: 29 May 2025

At Italian Watches, we aim to deliver your watch purchases promptly, securely, and with the highest level of care. Please read our shipping policy below for complete details on how your order will be processed and delivered.

Order Processing

Orders are processed within 1–2 business days after payment confirmation (or after COD confirmation call, where applicable).
You will receive confirmation once your order has been dispatched, along with a tracking number to monitor delivery status.

Shipping Timeline

We deliver orders within 7 working days from the date of dispatch.
Working days are Monday to Friday, excluding public holidays and weekends.

Shipping Methods

All orders are shipped via trusted courier services, ensuring reliability and traceability.
A tracking number will be provided for every shipment.

Shipping Charges

Shipping charges (if any) will be calculated at checkout and displayed before payment.
From time to time, we may offer free shipping promotions — stay tuned via our website or social channels.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing an order.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

If your order hasn’t arrived within the stated 7 working days, please contact our Customer Service team with your order number so we can assist you.
In rare cases of lost shipments, we will work with the courier service to resolve the issue or offer a replacement/refund where applicable.

International Shipping

We currently ship internationally to selected countries on request. Delivery times and charges for international orders may vary depending on the destination. Contact us for availability.